ASORYNT
These terms are an agreement between you and Asorynt S.R.L., registered office Aleea Băișoara nr. 4C, birou 1, Cluj-Napoca, Cluj County, Romania, Trade Register no. J2026060075002, CUI 55779570 (“we”, “us”) about the game JoltyHero (“the game”). By installing or playing the game you accept them. If you do not, please do not play. The store you got the game from also has its own terms (the Google Play Terms of Service, or Apple's Media Services Terms and its Licensed Application End User License Agreement); they apply too.
Our Privacy Policy explains how the game uses data.
1. Who can play
Anyone can play. If you are under 18, or under the age of majority where you live, please read these terms with a parent or guardian, who accepts them for you and is responsible for any purchases you make. A parent can turn off purchases in the device's settings or the store's family controls.
2. Your licence
We give you a personal, non-exclusive, non-transferable and revocable right to install the game on devices you own or control and to play it for your own, non-commercial enjoyment. The game is licensed to you, not sold. We may end the licence if you seriously break these terms; you can end it at any time by deleting the game.
3. What you may not do
- copy, sell, rent, sublicense or redistribute the game or anything in it;
- reverse-engineer, decompile or change it, except where the law allows despite this;
- cheat: use mods, hacks, bots, speed or clock tricks, edited saves, or exploit bugs to gain coins, items or rewards;
- interfere with the ads, the purchases or the game's services, or get rewards without watching or paying as intended;
- use the game in any way that breaks the law or harms others.
If we see cheating, we may remove what was gained by it or reset the progress concerned.
4. Virtual currency and items
The game has coins, diamonds, heroes, outfits, weapons, pets, boards and power-ups. They are part of your licence: they are not money or property, have no value outside the game, cannot be exchanged for money or anything else, and cannot be transferred between players or games. We may change how they work, what they cost in the game, or rebalance the game, for example to fix bugs or keep it fair. Items lost through uninstalling the game, deleting progress or a device fault cannot be replaced, except for purchases that can be restored (below).
5. Purchases
The game is free to download. You can buy optional things in it: removing the ads between runs, coin and diamond packs, heroes, outfits and other items. None of them is needed to play.
- Payment. Purchases are made and paid through the App Store or Google Play, under their terms, in your local currency with the taxes included. We never receive your card or payment details.
- Delivery. What you buy is delivered to the game at once. Currencies and items you use up (“consumables”) are spent when you use them.
- Restoring. Purchases that last (such as No Ads) are tied to the store account you used: reinstall the game, sign in to the same account and use Restore purchases in the game's settings. Consumables cannot be restored once delivered, unless your progress is kept in your store account.
- Your right of withdrawal. Consumers in the EU normally have 14 days to withdraw from an online purchase. Because digital content is supplied immediately, when you buy you ask us to deliver it straight away and acknowledge that you lose the right of withdrawal once it is delivered (Article 16(m) of Directive 2011/83/EU).
- Refunds and problems. Refunds are handled by the store, under its own rules: Apple, Google Play. If something you bought did not arrive or does not work, write to us at contact@joltyhero.com with the store's order number and we will fix it.
- Prices are shown by the store before you confirm. We may change them for the future; that never affects what you already bought.
6. Ads
The game is supported by ads (rewarded videos you choose to watch for a bonus and full-screen ads between rounds). Rewarded ads are always your choice; the reward is given when the ad is completed. If an ad does not load, the reward may not be available at that moment. Ads are provided by Google AdMob and its partners; the ads' content and the sites they lead to are their advertisers', not ours. Buying No Ads removes the ads that play by themselves; rewarded ads stay available if you want their bonus.
7. Online features
The cloud save keeps your progress in your own account: Google Play Games on Android, iCloud on iPhone and iPad, under their terms. It needs a connection and works best when you stay signed in. When the save on your device and the one in your account differ, the game asks which to keep.
8. Your feedback
When you send us ideas or reports, you let us use them freely to improve our games, without owing you anything. Please do not send personal information about yourself or others in a message.
9. Your progress
Your progress is saved on your device and in your Google Play Games account or iCloud. We take great care that it is never lost, but we cannot guarantee it against device faults, deletion, storage problems or tampering. Keep your device's backup on if you want an extra copy.
10. Updates and availability
We update the game to fix problems, keep it working on new devices and add content. Some updates may be needed to keep playing, and the game may need a connection for some features. Features and content can change over time. We may stop offering the game; if we do, we will tell players in advance where reasonably possible, and purchases that last will keep working on the devices where the game is installed for as long as the stores allow.
11. Health and safety
The game has fast motion and flashing lights. A very small number of people may have a seizure when exposed to them, even with no history of epilepsy. If you or someone in your family has an epileptic condition, ask a doctor before playing. Stop at once if you feel dizzy, have blurred vision, twitching or any loss of awareness. Take a break every hour and play in a well-lit place. Never play where it would be unsafe, for example while walking in traffic.
12. What belongs to us
The game and everything in it (its code, art, characters, music, sounds, texts, names and logos) belong to Asorynt S.R.L. or its licensors and are protected by copyright and other laws. The works of others it uses are listed on the credits page.
13. Our responsibility
As a consumer you have legal rights that these terms do not take away, including the legal guarantee that the game conforms to what was promised (Directive (EU) 2019/770, and in Romania Government Emergency Ordinance 141/2021). If the game does not work as it should, tell us and we will fix it within a reasonable time.
Within what the law allows: the game is provided as it is and as available, and we do not promise that it will always be free of errors or interruptions; we are not responsible for losses we could not reasonably foresee, for problems caused by your device, its system or connection, or by third-party services (the stores, the ad networks); and our total responsibility for any claim is limited to what you paid us for the game in the 12 months before it. None of this limits our responsibility for death or injury caused by our negligence, for fraud, intent or gross negligence, or anything else that cannot be limited by law.
14. Apple devices
If you got the game from the App Store, these terms are between you and us, not Apple. Apple is not responsible for the game or its content, has no obligation to provide maintenance or support for it, and is not responsible for any claims about it (including product liability, legal or regulatory requirements, consumer protection or intellectual property claims); if the game fails to conform to a warranty, you may notify Apple, which will refund the purchase price (if any), and Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm that you are not in a country under a US government embargo or on a US list of prohibited or restricted parties. For questions and complaints, contact us, not Apple.
15. Changes to these terms
We may update these terms, for example when the game or the law changes. We change the date at the top and, for important changes, tell you in the game before they apply. If you keep playing after that, the new terms apply; if you do not agree, you can stop playing and delete the game.
16. Law and disputes
These terms are governed by Romanian law. If you are a consumer living in the EU, you also keep the protection of the mandatory law of your country, and you can bring a claim in the courts where you live. Please write to us first at contact@joltyhero.com: most problems are solved quickly that way. Consumers in Romania can also turn to the National Authority for Consumer Protection (ANPC) and its alternative dispute resolution service (SAL).
If a part of these terms is found invalid, the rest still applies. If we do not enforce a part at once, we do not give it up.
17. Contact
Asorynt S.R.L., registered office Aleea Băișoara nr. 4C, birou 1, Cluj-Napoca, Cluj County, Romania, Trade Register no. J2026060075002, CUI 55779570. Email: contact@joltyhero.com or office@asorynt.com.